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ELTA Partnership Limited, Thursby House, 1 Thursby Road, Croft Business Park, Bromborough | Free Helpline +44 (0)151 346 2226
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Privacy Policy

By registering and/or submitting personal information on this website, you are also agreeing to the use of this information in accordance with this Privacy Statement.

Overview
Elta is committed to protecting the privacy of the personal information of its clients, members, partners and employees. We value the trust of all our stakeholders and understand that maintaining this trust requires transparency and accountability in how we treat personal information that is shared with us.  This Privacy Statement has been adopted to guide how we collect, use and disclose the personal information acquired in the course of conducting our business and fulfilling our responsibilities.

We gather and use personal information to carry out our business operations and activities. We seek consent to use this personal information when it is collected and acknowledged the need to protect personal data.

Personal information is defined as any information that can be used to distinguish, identify or contact a specific individual, including information about age, income, opinions or beliefs, home location and family. However, business contact and other information about individuals that is available in the public domain, such as names, addresses and telephone numbers published in directories, are not considered personal information. Public information is not subject to privacy legislation and therefore is excluded from this policy and is not subject to the same protections as is the case with personal information. Our policies require that we do not disclose personal information, whether such information is available in the public domain or otherwise, without consent.

We follow these policies when collecting, maintaining and processing personal information:

Collection and use of personal information

We obtain personal information about you only if you choose to provide it, such as contact information to register for certain services. In some cases, you may have previously provided your personal information to us. If you register or login to our website, we may collect any information or content needed for the registration or log-in information that you permit such as your name and email address.

We collect the following personal information:

  • Your name, email id and phone number
  • Any other information that may be required for processing the specific service that you have requested.

We use personal information to:

  • Process your order/requests
  • Creating an account/registration/login
  • Provide our business solutions and customer service offerings
  • Send communications related to your orders/requests

Sensitive Personal Information

Elta generally collects only the personal information required to fulfil your request. If additional information is required, you will be notified of this at the point of collection. As a policy, Elta does not collect “sensitive” personal information (i.e. personal information regarding a person’s race, ethnicity, political beliefs, trade union membership, religious or similar beliefs, physical or mental health, sexual life or criminal record).

Consent
We are required to obtain your consent for the collection and use of personal information, when information is collected. Consent can be either explicit or implied and can be provided directly to us by you or your authorised representative. We require your explicit consent in writing or electronically for the use of your personal information.

Cookies
Our websites use cookies to enable web site functions and for tracking performance. Elta policy governing use of cookies can be found at Cookie Policy.

Sharing and transfer of Personal Information

In some instances, we may share your personal information with our associate companies and/or even third-party service providers or vendors and regulators. This may include the transfer of your information across geographical borders to other associate companies or third parties who support us in processing your personal data. By providing personal information to us, you are consenting to the transfer and/or storage of your personal information in this manner. Elta does not sell personal information to any third parties, nor will Elta share your personal information to any third parties for their own direct marketing use.

Children
Elta understands the importance of protecting children’s privacy. Our sites are not designed for, or directed at, children and our policy is never to collect or maintain children’s personal information knowingly.

Your Choices for Communication

You have the choice to manage your communication preferences by sending us an email at privacy@e-lta.com

Some of the communications preferences may be inherent to the service or solution that you have requested or ordered from us and hence, may become a limitation unless the solution or service offering itself is revoked, subject to the terms and conditions agreed for the solution or service.

 

We will communicate with you electronically by posting a notice on our website, sending you an email or other possible means when there is an issue related to our services such as security incidents, administrative communications and other such reasons which we believe we need to inform you.

Compliance with laws and regulations

We may be required to disclose personal information in response to requests of government or law enforcement agencies or where disclosure is required by applicable laws, court orders, or government regulations. These disclosures may also be needed for data privacy or security audits and/or to investigate or respond to a complaint or security threat.

Right to Access and Accuracy of Your Personal Information:

Personal information will be maintained as completely, accurately and up-to-date as possible. We will enable you to seek, review and update personal information. Under most circumstances you have the right to access to your personal information to correct any inaccuracies. You can also make a request to update or remove information about you by contacting privacy@e-lta.com and we will make all reasonable and practical efforts to comply with your request, so long as it is consistent with applicable law and regulations.

Information security

We have the relevant security policies and procedures in place to protect personal information from unauthorised loss, misuse, alteration, or destruction. Essential organisational and technical safeguards and measures are in place to ensure that personal information is secure. It should be noted that, in spite of our best efforts, security cannot be absolutely guaranteed against all threats.

Retention of personal information

We retain personal information for a specified duration until it is necessary to fulfil our agreed processing objectives and activities and also to comply with applicable laws and regulations.

Changes to this policy

Elta may modify this Policy from time to time to advice of changes to our current privacy policies and practices. When changes are made to this Privacy Statement, the date of the update will be provided on this site, so we encourage you to review our site periodically for changes.

Policy questions and enforcement

Elta is committed to protecting the online privacy of your personal information. If you have questions or comments about our administration of your personally identifiable information, please contact us by email at privacy@e-lta.com or write to us at:

Data Protection Officer

privacy@e-lta.com

You may also use these addresses to communicate any concerns you may have regarding compliance with our Privacy Statement.

Last updated on 20th Sep 2018